All Insights & Impact
Explore our complete collection of insights, case studies, webinars, and more.
Webinar Recap: Human-AI for Product Value Beyond Proof-of-Concepts
You heard the AI hype, then you saw what happens when things get practical. On Thursday, September 18 at 10:00am EDT, we hosted an interactive session. LSA Digital’s Keith Mangold and ARIS Chief Evangelist J-M Erlendson walked through what it takes to unlock business value from Human-AI systems once teams move past the prototype stage.
Podcast Appearance: Doing Business with a Servant’s Heart
Mike Idengren's featured appearance on the podcast Doing Business with a Servant's Heart hosted by Steve Ramona.
Human-AI for Product Value Beyond Proof-of-Concepts Webinar Recap
On July 31st @ 12pm EST - Mike Idengren and Keith Mangold joined the SAFe® Government Insider series to share how Human-AI systems can move beyond pilots and deliver real results—especially in complex, high-stakes government environments.
WYB Podcast Guest topic – Scaled Agile and Architecture
Explore key takeaways from Mike Idengren of Lean Scaled Architects in Episode 6 of "WhatsYourBaseline" podcast. Learn how LSA integrates agile methodologies with enterprise architecture for effective digital transformation in government and public sectors.
LeDuc + LSA podcast: Digital Agility + Leadership
Discover insights on digital agility and leadership in our latest podcast episode with expert interviews and actionable strategies.
LSA ProspectPilot Human-AI Marketing Solution
See how we built a Human-AI solution to "flip the script" on marketing – less expensive "spray and pray" advertising, and more low-cost building trust up front.
How We Built a Human-in-the-Loop AI System — Webinar Recap
Yesterday, Mike Idengren and Keith Mangold from LSA Digital hosted a live webinar to showcase how we designed and implemented a real, working Human-in-the-Loop AI outreach system — from concept to operational deployment.
Human-AI Process Intelligence for Better AI Investment Decisions
To realistically achieve the highest-impact AI ideas, prioritize the best process changes, staffing plans and technology roadmaps.
White Paper: How to Get Your Architecture Implementation Off to a Good Start
Buying a tool isn’t the same as implementing architecture. This white paper outlines how to approach EA implementation like a real program — with strategy, governance, and adoption built in from day one. Perfect for teams rolling out tools like ARIS or Alfabet.
Organizing Armament Work For Lean Portfolio Planning
USAF Research Labs needed more flexibility to prioritize weapon system investments, and had to start with defining & decomposing the "things of value".
Better, Lower Cost Cybersecurity with Data-Driven Agentic AI
The U.S. Office of Personnel Management was facing big staff cutbacks, and needed to "do more with less", maintaining the most important systems to avoid cybersecurity risk. See how we combined Agentic AI, Enterprise Architecture & Process Intelligence to meet OPM's goal.
Zero-Trust Cloud Services for User-Friendly, Faster Research
Researchers needed secure, user friendly cloud services for faster research. LSA Digital used GitOps to build Zero-Trust controls with Terraform to deliver a Google Cloud Platform for fast, flexible and secure researcher experiments.
White Paper: Which Capabilities Do I Need to Build My EA Practice?
Enterprise Architecture isn’t just diagrams and tools — it’s a practice. This guide breaks down the real capabilities every EA team needs to build momentum, show value, and avoid becoming the “Ivory Tower of No.” Get the practical framework for content, governance, and adoption that actually works.
Agentic AI for IT Patch Prioritization: Fixing Messy App Data with Autonomous Agents
This video explores how an AI-First approach combined with user-centered design can deliver real-time insights, smarter decision-making, and built-in security.
Real-time Ops Insights & Decisions with AI-First Solutions
This video explores how an AI-First approach combined with user-centered design can deliver real-time insights, smarter decision-making, and built-in security.
Digital Feed Delivery – From Paper to Precision
A major egg producer digitized its entire feed delivery process—eliminating paper, reducing waste, and enabling real-time logistics through mobile tools and agile delivery across 100+ farms.
Achieving Regulatory Compliance Quickly
We helped a leading online bank migrate 2,000+ process documents to a modern BPM platform, ensuring regulatory compliance in six months and establishing a scalable process management capability.
Automated Risk & Compliance Visualization
Faced with regulatory pressure and limited process visibility, a national bank partnered with LSA Digital to implement ARIS for automated risk modeling and governance. The result: thousands of BPMN diagrams generated and updated, delivering clear risk insights across the organization.
Press Release: What is “Technical Debt”, and why should you care?
LSA Digital's article in CEOWorld Magazine discusses technical debt, its impact on organizations, and strategies for reducing costs, risks, and complexity through clean-up and prevention initiatives.
Business Continuity Operationalization
Business Continuity Operationalization
Podcast: A Service-Oriented Future w/ Mike Idengren
Discover how Mike Idengren, founder of LSA Digital, and Adam Mattis from Scaled Agile discuss moving beyond digital transformation to embrace continuous evolution in IT services. Learn about modular architectures, modernizing legacy systems, and the role of AI.
Doggy Daycare and Digital Transformation for Better Services
What does Doggy Daycare have to do with Digital Transformation for better business and IT services? LSA Digital's article in NY Business Journal discusses key Digital issues, and frequently they are not "technology" problems, but adoption problems.
Spooky Agility: LSA Digital’s Creative Success at the SAFe Summit
LSA Digital's Halloween-themed booth at the SAFe Summit combined spooky fun with interactive UX and AI insights.
Give More Bench Time Back to Scientists & Engineers with ARIS Modeling + Agility
Leverage ARIS enterprise modeling and User Experience "pain points research" to analyze processes and prioritize "where to start" for process optimization & automation efforts.
Faster, Better Research Lab Reporting and Insights with Automated Quads
In this case study, we discuss using AI-driven routing to cut errors and save hours daily, automating real-time adjustments with zero training required.
ARIS Process-Aligned Risk & Compliance Automation
In this case study, we discuss using AI-driven routing to cut errors and save hours daily, automating real-time adjustments with zero training required.
Purpose-Built AI: Least Cost Routing Example
In this case study, we discuss using AI-driven routing to cut errors and save hours daily, automating real-time adjustments with zero training required.
Automated System-Scraped Process Mining Insights
An Air Force division needed a smarter solution to optimize its flight scheduling, reducing errors and manual workload. LSA Digital implemented an AI-driven Smart Scheduler, transforming complex scheduling tasks from months of manual work to minutes of automated precision. Discover how this AI-first approach enhanced efficiency, cut down cognitive load, and delivered seamless scheduling without the need for extensive training.
How can we go beyond training to deliver real Agile outcomes?
According to the 2022 Federal Workforce Priorities report, virtual training should not only utilize virtual classroom training, but also identify ways to incorporate virtual on-the-job learning and virtual learning through meaningful relationships and coaching.
How does better UX and process design improve employee recruitment?
According to the 2022 Federal Workforce Priorities Report, agencies must leverage new technology and data to maximize efficiency and dissemination of critical information to the appropriate audience. LSA Digital Installed operated and maintained digital business process and enterprise architecture modeling systems called ARIS and Alphabet solutions already in use at DOD agencies for digital IT model-based solution engineering.
How can UX research promote better technology investments?
According to the 2022 Federal Workforce Priorities Report, Customer Experience (CX) requires government agencies to treat the public as customers. LSA Digital worked with AFRL to collect and analyze user pain points and then performed an application rationalization, analyzing existing systems, researching commercial alternatives, and making recommendations.
How do agility operating principles deliver faster, higher quality government services?
According to the 2022 Federal Workforce Priorities Report, to the maximum extent feasible, agile government should be the preferred operating model across the federal government. LSA Digital collaborated with AFRL to build an agile digital operating model, architect this service now federated design, and then leveraged the enterprise architecture to implement detailed ID service management processes in the Munitions Directorate.
AI-First: Built in Quality
An Air Force division needed a smarter solution to optimize its flight scheduling, reducing errors and manual workload. LSA Digital implemented an AI-driven Smart Scheduler, transforming complex scheduling tasks from months of manual work to minutes of automated precision. Discover how this AI-first approach enhanced efficiency, cut down cognitive load, and delivered seamless scheduling without the need for extensive training.
Full-Stack IT Portfolio Insight with ServiceNow + Software AG
A large transportation agency had an aging, complex IT portfolio of 350+ applications, supported by thousands of redundant, end-of-life technology components and infrastructure. Read more to find out how they exposed security risks, built a realistic IT portfolio roadmap, and leveraged ServiceNow data to build a powerful EA repository for faster solutions and lower tech debt.
Transparent Agile/LPM Assessments: Realistic Outcomes over “Going Through the Motions”
A DoD agency needed to assess and enhance its agile practices to improve overall efficiency, collaboration, and alignment with its strategic vision. Learn how LSA Digital conducted an assessment and delivered improved agile progress transparency, better outcomes, and faster corrective action for realistic roadmaps.
ServiceNow CMDB + Alfabet IT Planning for Healthcare
A large health insurance provider was planning IT investments as part of a digital technology refresh effort, but had redundancies across ServiceNow CMDB and Alfabet IT Planning & Portfolio Management. Read how they synchronized the data to deliver better, more reliable ITSM and IT Planning insights.
Jira Align: Cost-Effective Scaling At Every Level
Discover how LSA Digital helped a US Department of Defense client transform technology investments using Jira Align. With improved integration, Lean Portfolio Management, and enhanced visibility, Jira Align enabled better decision-making and reduced costs.
Exposing the Most Important Security Vulnerabilities with EA Infrastructure Analysis
As part of an Application and Infrastructure rationalization, LSA Digital helped a DoD agency to identify IT assets and recommend improvements. An important value outcome was the identification of key security risks to the infrastructure, and prioritization of remediation actions. Read more to learn how assets were identified and analyzed to focus resources on the most important risks.
Effective Agility – Starting Small and Scaling Up with Micro-Learning & Hands-on Tooling
At the USAF Research Labs, LSA Digital aimed to alleviate the burden of extensive training and new tool implementation for Scientists & Engineers (S&Es). LSA Digital introduced a solution combining micro-learning with practical, hands-on coaching.
AFRL UX-Driven Process Intelligence to Collaborative Process Improvement
The USAF Research Labs (AFRL) had four clear goals: faster research, better decisions, frictionless business / operations and streamlined transitions. AFRL Munitions Directorate (RW) and LSA Digital conducted User Experience (UX) research to uncover Scientists & Engineer (S&E) pain points, and now needed to determine where to focus — specifically, which processes, people, and technology improvements to deliver more “time at the bench” for research.
Effective User Experience Collaboration: Don’t Let Good Research Sit On the Shelf
Learn how a government R&D organization transformed UX collaboration through enterprise standards, targeted research, and actionable insights, improving process alignment and IT efficiency.
ARIS BPM Platform Service for Enterprise Process & IT Design
Transforming the US Air Force Research Labs with ARIS BPM Platform services for enhanced cross-directorate collaboration, better process alignment, and improved IT design.
ServiceNow at Scale – AFRL's Sweet Spot Between Governance and Agility
The enterprise-level Digital Capabilities Directorate (DCD) at the Air Force Research Labs (AFRL) needed a ServiceNow Managed Service Provider (MSP) service for cost-effective deployment of ServiceNow across Tech Directorates (TD’s). They needed to improve cross-directorate collaboration while providing high levels of autonomy and standardizing common ServiceNow instance data, to avoid “re-inventing the wheel” – read more to find out how LSA Digital helped them do it!
Leveraging ServiceNow investment – better ITSM for Directorates
The USAF Research Labs (AFRL) had four clear goals: faster research, better decisions, frictionless business / operations and streamlined transitions. AFRL needed an agile Digital Operating Model to start with small successes, and scale results across the individual Technical Directorate (TD) labs (e.g., RW/Munitions).
M&A Madness: Alfabet + Agility for Priority IT Portfolio Outcomes
A large US company had grown rapidly through Mergers & Acquisitions (M&A) to dominate their niche marketplace. This led to a portfolio of many competing and overlapping products with parallel development teams, duplicate systems and databases, and a myriad of operational support, redundancy, integration, and data management issues.
Application Portfolio Rationalization for Better Portfolio Investments
Comprehensive analysis and reporting optimized the DoD’s IT landscape, reducing redundancy, lowering maintenance costs, and aligning applications with strategic goals for agility and innovation.
IT Portfolio Tech Debt Control with Alfabet – for Now and the Future
A large International Bank had segmented business areas with independent IT teams for the different lines of business (Such as Retail, Commercial, Investment), with a sprawling Application portfolio, and a lack of management insight and control over the costs and strategic direction of the disparate business units and their IT teams.
Building Predictability and Agility-at-Scale with USAF Research Labs
Successfully transformed the Air Force Research Lab’s Architecture Line of Effort using agile methodologies, improving both the speed and quality of architecture diagram deliveries.
Low-Cost Business Process Improvement with Interns & Automation
A municipal BPM program was started for utilities, police, fire and general government — using a mix of full-time, consulting and intern labor. It was so successful and cost effective that it expanded to the tri-county area, to make CCC (Combined Call Center) 911 dispatch improvements.
DoD Research Labs – Enterprise Digital Transformation
Transforming the US Air Force Research Labs’ digital landscape, enhancing research speed, decision-making, business operations, and transitions through agile methodologies and advanced digital tools.
Federal Capability Statement
This statement focuses on how LSA Digital helps government agencies modernize technology, improve audit readiness, and respond to staffing constraints with Human-AI systems. It outlines support for areas such as federal agile transformation, ServiceNow optimization, enterprise architecture, and mission-critical process intelligence. The examples highlight real work with agencies like OPM, showing how AI-enabled process analysis, patch prioritization, and Human-AI workforce planning strengthen resilience and help agencies meet oversight and modernization goals.
Commercial Capability Statement
This statement highlights how LSA Digital supports commercial organizations that need Human-AI systems to strengthen product delivery, reduce tech debt, and improve decision quality. The document shows how teams use process intelligence, agile execution, and Agentic AI to drive faster outcomes across marketing, workforce planning, IT operations, and portfolio management. It includes examples like AI agents that cut advertising costs, automated process mining for better investment planning, and patch prioritization systems that protect staff time in lean environments.
DoD – EA CoE (Finance, Mgt & Policy)
US Navy needed a business architecture system and COE to centralize high-quality information, for better audit visibility.
Manufacturing – Process and Policy
Process and policy harmonization enable architecture governance, improving ITSM and Information Security.
Transportation App/Infr Cloud Op Model Roadmap
Aging infrastructure and mounting technical debt from legacy applications were impacting service reliability, maintenance costs, and agility.
Retail Grocery – System Portfolio Analysis
Merger situation required overlapping system capabilities and consolidation of applications, with focus on operations and security
EA/Engineering Modernization
Enterprise Architecture & Engineering (EA&E) has to be a partner with business units, who want to be agile ("shadow IT") but still require enterprise technology services.
Agile Digital Transformation (Audit)
International Audit Firm (55+ countries) needed to simultaneously deliver Internal Audit services at lower cost and improving service by modernizing the technology platform.
DOD – System Portfolio Value
Many systems duplicated between commands resulted in high cost and complex audit traceability, requiring visibility of trillions of dollars flowing through systems.
Lean-Agile Blocker Index
Overcome obstacles with our Lean Agile Blocker Index solutions. Improve workflow efficiency and achieve agile success.
US Navy Audit Readiness & the ARIS BEAR
For a large financial audit readiness engagement, the US Navy FMP (Finance, Management and Policy) received Notices of Findings and recommendations (NFRs) that would require action to resolve. This action could be changes to Governance, Risk & Compliance assets – i.e., any combination of policies, controls, processes and technology needed to improve the transparency and audit-readiness of US Navy financial systems.