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Low-Cost Business Process Improvement with Interns & Automation
Case Study

Low-Cost Business Process Improvement with Interns & Automation

A municipal BPM program was started for utilities, police, fire and general government — using a mix of full-time, consulting and intern labor. It was so successful and cost effective that it expanded to the tri-county area, to make CCC (Combined Call Center) 911 dispatch improvements.

Mike Idengren
April 10, 2024