Case Studies
Real outcomes from real engagements. Explore how we've helped organizations transform their operations, modernize technology portfolios, and deliver measurable results.
LSA ProspectPilot Human-AI Marketing Solution
See how we built a Human-AI solution to "flip the script" on marketing – less expensive "spray and pray" advertising, and more low-cost building trust up front.
White Paper: How to Get Your Architecture Implementation Off to a Good Start
Buying a tool isn’t the same as implementing architecture. This white paper outlines how to approach EA implementation like a real program — with strategy, governance, and adoption built in from day one. Perfect for teams rolling out tools like ARIS or Alfabet.
Organizing Armament Work For Lean Portfolio Planning
USAF Research Labs needed more flexibility to prioritize weapon system investments, and had to start with defining & decomposing the "things of value".
Better, Lower Cost Cybersecurity with Data-Driven Agentic AI
The U.S. Office of Personnel Management was facing big staff cutbacks, and needed to "do more with less", maintaining the most important systems to avoid cybersecurity risk. See how we combined Agentic AI, Enterprise Architecture & Process Intelligence to meet OPM's goal.
Zero-Trust Cloud Services for User-Friendly, Faster Research
Researchers needed secure, user friendly cloud services for faster research. LSA Digital used GitOps to build Zero-Trust controls with Terraform to deliver a Google Cloud Platform for fast, flexible and secure researcher experiments.
White Paper: Which Capabilities Do I Need to Build My EA Practice?
Enterprise Architecture isn’t just diagrams and tools — it’s a practice. This guide breaks down the real capabilities every EA team needs to build momentum, show value, and avoid becoming the “Ivory Tower of No.” Get the practical framework for content, governance, and adoption that actually works.
Digital Feed Delivery – From Paper to Precision
A major egg producer digitized its entire feed delivery process—eliminating paper, reducing waste, and enabling real-time logistics through mobile tools and agile delivery across 100+ farms.
Achieving Regulatory Compliance Quickly
We helped a leading online bank migrate 2,000+ process documents to a modern BPM platform, ensuring regulatory compliance in six months and establishing a scalable process management capability.
Automated Risk & Compliance Visualization
Faced with regulatory pressure and limited process visibility, a national bank partnered with LSA Digital to implement ARIS for automated risk modeling and governance. The result: thousands of BPMN diagrams generated and updated, delivering clear risk insights across the organization.
Business Continuity Operationalization
Business Continuity Operationalization
Spooky Agility: LSA Digital’s Creative Success at the SAFe Summit
LSA Digital's Halloween-themed booth at the SAFe Summit combined spooky fun with interactive UX and AI insights.
Give More Bench Time Back to Scientists & Engineers with ARIS Modeling + Agility
Leverage ARIS enterprise modeling and User Experience "pain points research" to analyze processes and prioritize "where to start" for process optimization & automation efforts.
Faster, Better Research Lab Reporting and Insights with Automated Quads
Automated four-quadrant reporting cuts research-lab status updates from days to minutes. How we paired ARIS modeling with Human-AI summarization for AFRL.
ARIS Process-Aligned Risk & Compliance Automation
Aligning ARIS process models with risk and compliance controls so audits become a query, not a quarterly fire drill. Real workflow, not vendor-deck theory.
Purpose-Built AI: Least Cost Routing Example
A purpose-built AI walkthrough: how a small Human-AI loop handles least-cost telecom routing decisions cheaper and faster than a generic LLM call.
Automated System-Scraped Process Mining Insights
Skip the heavyweight process-mining install: scrape live system data, build a process map automatically, and surface bottlenecks without a six-month rollout.
How can we go beyond training to deliver real Agile outcomes?
According to the 2022 Federal Workforce Priorities report, virtual training should not only utilize virtual classroom training, but also identify ways to incorporate virtual on-the-job learning and virtual learning through meaningful relationships and coaching.
How does better UX and process design improve employee recruitment?
According to the 2022 Federal Workforce Priorities Report, agencies must leverage new technology and data to maximize efficiency and dissemination of critical information to the appropriate audience. LSA Digital Installed operated and maintained digital business process and enterprise architecture modeling systems called ARIS and Alphabet solutions already in use at DOD agencies for digital IT model-based solution engineering.
How can UX research promote better technology investments?
According to the 2022 Federal Workforce Priorities Report, Customer Experience (CX) requires government agencies to treat the public as customers. LSA Digital worked with AFRL to collect and analyze user pain points and then performed an application rationalization, analyzing existing systems, researching commercial alternatives, and making recommendations.
How do agility operating principles deliver faster, higher quality government services?
According to the 2022 Federal Workforce Priorities Report, to the maximum extent feasible, agile government should be the preferred operating model across the federal government. LSA Digital collaborated with AFRL to build an agile digital operating model, architect this service now federated design, and then leveraged the enterprise architecture to implement detailed ID service management processes in the Munitions Directorate.
AI-First: Built in Quality
Built-in quality is an AI-first practice, not a QA phase. How we wire automated test generation, review, and traceability into delivery from day one.
Full-Stack IT Portfolio Insight with ServiceNow + Software AG
A large transportation agency had an aging, complex IT portfolio of 350+ applications, supported by thousands of redundant, end-of-life technology components and infrastructure. Read more to find out how they exposed security risks, built a realistic IT portfolio roadmap, and leveraged ServiceNow data to build a powerful EA repository for faster solutions and lower tech debt.
Transparent Agile/LPM Assessments: Realistic Outcomes over “Going Through the Motions”
A DoD agency needed to assess and enhance its agile practices to improve overall efficiency, collaboration, and alignment with its strategic vision. Learn how LSA Digital conducted an assessment and delivered improved agile progress transparency, better outcomes, and faster corrective action for realistic roadmaps.
ServiceNow CMDB + Alfabet IT Planning for Healthcare
A large health insurance provider was planning IT investments as part of a digital technology refresh effort, but had redundancies across ServiceNow CMDB and Alfabet IT Planning & Portfolio Management. Read how they synchronized the data to deliver better, more reliable ITSM and IT Planning insights.
Jira Align: Cost-Effective Scaling At Every Level
Discover how LSA Digital helped a US Department of Defense client transform technology investments using Jira Align. With improved integration, Lean Portfolio Management, and enhanced visibility, Jira Align enabled better decision-making and reduced costs.
Exposing the Most Important Security Vulnerabilities with EA Infrastructure Analysis
As part of an Application and Infrastructure rationalization, LSA Digital helped a DoD agency to identify IT assets and recommend improvements. An important value outcome was the identification of key security risks to the infrastructure, and prioritization of remediation actions. Read more to learn how assets were identified and analyzed to focus resources on the most important risks.
Effective Agility – Starting Small and Scaling Up with Micro-Learning & Hands-on Tooling
At the USAF Research Labs, LSA Digital aimed to alleviate the burden of extensive training and new tool implementation for Scientists & Engineers (S&Es). LSA Digital introduced a solution combining micro-learning with practical, hands-on coaching.
AFRL UX-Driven Process Intelligence to Collaborative Process Improvement
The USAF Research Labs (AFRL) had four clear goals: faster research, better decisions, frictionless business / operations and streamlined transitions. AFRL Munitions Directorate (RW) and LSA Digital conducted User Experience (UX) research to uncover Scientists & Engineer (S&E) pain points, and now needed to determine where to focus — specifically, which processes, people, and technology improvements to deliver more “time at the bench” for research.
Effective User Experience Collaboration: Don’t Let Good Research Sit On the Shelf
Learn how a government R&D organization transformed UX collaboration through enterprise standards, targeted research, and actionable insights, improving process alignment and IT efficiency.
ARIS BPM Platform Service for Enterprise Process & IT Design
Transforming the US Air Force Research Labs with ARIS BPM Platform services for enhanced cross-directorate collaboration, better process alignment, and improved IT design.
ServiceNow at Scale – AFRL's Sweet Spot Between Governance and Agility
The enterprise-level Digital Capabilities Directorate (DCD) at the Air Force Research Labs (AFRL) needed a ServiceNow Managed Service Provider (MSP) service for cost-effective deployment of ServiceNow across Tech Directorates (TD’s). They needed to improve cross-directorate collaboration while providing high levels of autonomy and standardizing common ServiceNow instance data, to avoid “re-inventing the wheel” – read more to find out how LSA Digital helped them do it!
Leveraging ServiceNow investment – better ITSM for Directorates
The USAF Research Labs (AFRL) had four clear goals: faster research, better decisions, frictionless business / operations and streamlined transitions. AFRL needed an agile Digital Operating Model to start with small successes, and scale results across the individual Technical Directorate (TD) labs (e.g., RW/Munitions).
M&A Madness: Alfabet + Agility for Priority IT Portfolio Outcomes
A large US company had grown rapidly through Mergers & Acquisitions (M&A) to dominate their niche marketplace. This led to a portfolio of many competing and overlapping products with parallel development teams, duplicate systems and databases, and a myriad of operational support, redundancy, integration, and data management issues.
Application Portfolio Rationalization for Better Portfolio Investments
Comprehensive analysis and reporting optimized the DoD’s IT landscape, reducing redundancy, lowering maintenance costs, and aligning applications with strategic goals for agility and innovation.
IT Portfolio Tech Debt Control with Alfabet – for Now and the Future
A large International Bank had segmented business areas with independent IT teams for the different lines of business (Such as Retail, Commercial, Investment), with a sprawling Application portfolio, and a lack of management insight and control over the costs and strategic direction of the disparate business units and their IT teams.
Building Predictability and Agility-at-Scale with USAF Research Labs
Successfully transformed the Air Force Research Lab’s Architecture Line of Effort using agile methodologies, improving both the speed and quality of architecture diagram deliveries.
Low-Cost Business Process Improvement with Interns & Automation
A municipal BPM program was started for utilities, police, fire and general government — using a mix of full-time, consulting and intern labor. It was so successful and cost effective that it expanded to the tri-county area, to make CCC (Combined Call Center) 911 dispatch improvements.
DoD Research Labs – Enterprise Digital Transformation
Transforming the US Air Force Research Labs’ digital landscape, enhancing research speed, decision-making, business operations, and transitions through agile methodologies and advanced digital tools.
DoD – EA CoE (Finance, Mgt & Policy)
US Navy needed a business architecture system and COE to centralize high-quality information, for better audit visibility.
Manufacturing – Process and Policy
Process and policy harmonization enable architecture governance, improving ITSM and Information Security.
Transportation App/Infr Cloud Op Model Roadmap
Aging infrastructure and mounting technical debt from legacy applications were impacting service reliability, maintenance costs, and agility.
Retail Grocery – System Portfolio Analysis
Merger situation required overlapping system capabilities and consolidation of applications, with focus on operations and security
EA/Engineering Modernization
Enterprise Architecture & Engineering (EA&E) has to be a partner with business units, who want to be agile ("shadow IT") but still require enterprise technology services.
Agile Digital Transformation (Audit)
International Audit Firm (55+ countries) needed to simultaneously deliver Internal Audit services at lower cost and improving service by modernizing the technology platform.
DOD – System Portfolio Value
Many systems duplicated between commands resulted in high cost and complex audit traceability, requiring visibility of trillions of dollars flowing through systems.
US Navy Audit Readiness & the ARIS BEAR
For a large financial audit readiness engagement, the US Navy FMP (Finance, Management and Policy) received Notices of Findings and recommendations (NFRs) that would require action to resolve. This action could be changes to Governance, Risk & Compliance assets – i.e., any combination of policies, controls, processes and technology needed to improve the transparency and audit-readiness of US Navy financial systems.