ServiceNow at Scale – AFRL's Sweet Spot Between Governance and Agility
The enterprise-level Digital Capabilities Directorate (DCD) at the Air Force Research Labs (AFRL) needed a ServiceNow Managed Service Provider (MSP) service for cost-effective deployment of ServiceNow across Tech Directorates (TD’s). They needed to improve cross-directorate collaboration while providing high levels of autonomy and standardizing common ServiceNow instance data, to avoid “re-inventing the wheel” – read more to find out how LSA Digital helped them do it!
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