AFRL UX-Driven Process Intelligence to Collaborative Process Improvement
The USAF Research Labs (AFRL) had four clear goals: faster research, better decisions, frictionless business / operations and streamlined transitions. AFRL Munitions Directorate (RW) and LSA Digital conducted User Experience (UX) research to uncover Scientists & Engineer (S&E) pain points, and now needed to determine where to focus — specifically, which processes, people, and technology improvements to deliver more “time at the bench” for research.
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